01 Melbourne south-east

Emergency plumber,
when it can't wait.

Burst pipes, gas leaks, flooding, anywhere across Melbourne's eastern and south-eastern suburbs. I pick up, I come out. Average arrival is under 60 minutes, and the person you speak to on the phone is the person under your sink an hour later.

Emergency plumbing, Hankook Plumbing Melbourne
01 The short version

What this
actually means.

A plumbing emergency is not the moment to be ringing around for quotes. Something is running that should not be, and every minute it runs is doing damage. So the job is simple: stop the water, make the property safe, then work out what it takes to fix it properly.

I am a one-man operation, so there is no dispatcher and no sub-contractor. You call 0407 756 172, you get me, and I tell you honestly whether I can be there in the next hour or whether you are better off with someone closer. If it is going to cost money, you hear the number before I start.

02 Scope

What you get,
and when to ring.

Included

What an emergency call-out covers

  • Burst and leaking pipes, isolated and repaired
  • Gas leak detection and making the property safe
  • Blocked drains that have started backing up into the house
  • Hot water units that have failed or are leaking
  • Toilets and taps that cannot be shut off
  • After-hours, weekend and public holiday call-outs
  • Written reports for insurance claims
When to call

Call straight away if

  • Water is coming through a ceiling or pooling where it should not be
  • You can smell gas anywhere inside or around the house
  • A drain is backing up into the shower, bath or floor waste
  • You have had to turn the water off at the meter to stop a leak
  • A hot water unit is leaking, hissing or has tripped the switchboard
03 Good questions

Questions I get
every week.

01 How fast can you actually get here?
Average arrival is under 60 minutes across my service area. If I am on another job and cannot make that, I will tell you on the phone rather than let you wait on a maybe.
02 Do you charge more after hours?
Call-outs outside normal hours cost more than a weekday booking, and I will tell you the figure on the phone before I leave. Quotes are free and there is no obligation either way.
03 Can you give me something for my insurer?
Yes. I can provide a written report describing the cause and the work done, which is usually what an insurer asks for on a burst pipe or water damage claim.
07 Get in touch

Need a hand with emergency plumbing?

Call or text and tell me what is happening. Quotes are free, I will give you a fixed price where I can, and if it is not a job for me I will say so.

Call or text, 24/7 0407 756 172
All services
Licensed plumber, Victorian Building Authority #24476